VIP Custom Painting Pre-order

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping & Import Duties

The listed price includes protective packaging and standard worldwide shipping to destinations we serve. No separate packaging or standard shipping fee is charged.

Import duties and taxes assessed by the destination country or region are not included in the price and are payable by the recipient. These charges vary by destination and are determined by local authorities.

Some destinations may be unavailable because of carrier or customs restrictions. Please contact us before ordering if you are unsure whether we can deliver to your address.